Job Description
Partnering with education institutions around Victoria, JB Education helps place ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an entry level role and the perfect opportunity for those looking for their first IT role.
Key Responsibilities
* Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
* Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
* Providing local support for the Notebooks for Teachers and Principals Program
* Deployment of system images including packaging, building, testing and updating in live environments
* Contribution to the technical documents of the school
* Participate in on-site installation of the overall system(s), both hardware and software
* Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
Benefits
* Competitive remuneration recognizing our team effort, including generous sales commission and other incentives
* Access to exciting career opportunities and comprehensive training and development programs across the JB Hi‐Fi Group
* Fantastic discounts across the JB Hi‐Fi Group, including VIP supplier pricing and promotions
* 12 weeks paid parental leave for eligible primary carers (and a gift for new parents)
* Flexibility and hybrid working models for eligible roles
* Employee Assistance Program (EAP) providing counseling and wellbeing resources for team members and families
* Helping Hands workplace giving program supporting charity partners and community impact
* Commitment to sustainability, with a goal of net zero carbon emissions by 2030
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