Join Our Dynamic Team as a Part-Time Client Liaison Officer and Make a Difference!
Recruit, Connect & Care is seeking a passionate and dedicated individual to join us as a Client Liaison Officer. As a key contributor to our success, you will play a pivotal role in providing exceptional customer service and ensuring the satisfaction of our clients. This dynamic and fast-paced position will allow you to showcase your skills in building meaningful relationships and making a positive impact on the lives of our clients.
Position: Client Services Officer
Employment Type: Part-Time
Location: Hybrid
Key Responsibilities:
- Engage with clients to complete the onboarding process and ensure a smooth transition into our services.
- Deliver excellent customer service, addressing client inquiries, and providing support throughout their journey.
- Build and maintain positive, respectful, and supportive relationships with clients and key stakeholders.
- Collaborate with care teams to meet care plans, achieve client goals, and update care plans to accommodate any specific requirements.
- Manage and address feedback from clients, guardians, and support workers in a timely and effective manner.
- Assist with weekly and daily rostering as required.
- Handle invoicing and ensure accurate NDIS reporting.
- Take an active role in the recruitment of support workers.
- Contribute to research projects as needed to enhance our services.
To be successful in this role, you will have:
- Demonstrated customer service skills with a proven track record.
- Excellent problem-solving abilities and the initiative to think flexibly.
- Strong communication skills, both written and verbal.
- Active listening skills and the ability to build meaningful relationships with clients and care teams.
- Experience in coordinating people and responding appropriately to different needs.
- The ability to effectively manage client and stakeholder expectations.
- Previous experience with NDIS is preferred but not essential.
Join our team and embark on a fulfilling journey where your dedication and skills will directly impact the lives of our clients. Apply now and be part of an organisation that is committed to making a positive difference in the community.