Job Title: Resort Hospitality Leader
Lead a team of hospitality professionals to deliver exceptional guest experiences in a 5-star resort environment.
Key Responsibilities:
* Guest Satisfaction: Drive guest satisfaction by delivering personalized service and tailored experiences.
* Talent Development: Develop and mentor your team, fostering a high-performance culture that promotes growth and excellence.
* Roster Management: Work effectively across a 7-day roster, including weekends, public holidays, and nights.
* Team Collaboration: Contribute to the established Management Team, working collaboratively to achieve business objectives.
* Service Excellence: Maintain a guest-centric approach to service delivery, ensuring every interaction exceeds expectations.
* Budget Management: Analyze, forecast, and control budgets, demonstrating financial acumen and effective communication.
Requirements:
* Ambition for hotel collaboration with strong leadership skills and experience in driving service standards.
* Recent and demonstrable management experience in high-end and/or luxury establishments.
* Strong IT skills, ideally with Opera Cloud experience.
* Relevant long-term and permanent working rights in Australia.
* A high standard of customer service and delivery.
* Tertiary qualifications in Hospitality and/or Hotel Management.
* Energetic, ambitious, and committed to excellence.
* A people-centric, collaborative approach with a creative spirit and respectful engagement skills.
Benefits:
* A market-leading F&B discount across all venues.
* $99 room rates and a generous friends and family discount.
* Lifestyle benefits, including extra leave and earth advocacy days.
* Commitment to sustainability practices.
* Internal mobility programs and reward schemes.
* Online learning, career development, and enhancement plans.
* Personalized employee support networks.
* Regular service recognition and team events.