About the role
Join the team at the City Sider Motel as our Motel Manager. This full-time role in Tamworth, NSW will see you responsible for overseeing the day-to-day operations of our well-established motel. With a focus on delivering exceptional customer service, you will play a key part in ensuring the smooth running of the business and contributing to its continued success.
What you'll be doing
* Managing the motel's front office operations, including check-in/check-out, reservations, and guest relations
* Overseeing the housekeeping and maintenance team to maintain high standards of cleanliness and presentation throughout the property
* Monitoring inventory and placing orders for supplies as needed
* Effectively managing staffing, rostering, and training to ensure excellent service delivery
* Analysing booking data and occupancy rates to identify opportunities for improvement
* Addressing customer feedback and resolving any issues or complaints in a timely and professional manner
What we're looking for
Our Motel Manager should be a person who enjoys a "Hands on" approach to management, looks forward to engaging with our customers and strives to exceed our guests expectations of customer service.
* Significant experience in a similar management role either within the hospitality industry or similar experience in a management role.
* Proven track record of leading and motivating teams to deliver exceptional customer service.
* Strong organisational and time management skills with the ability to multitask effectively.
* Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders.
* Sound business acumen and an analytical mindset to drive performance improvements.
* Familiarity with Property Management Software and office computer software and systems
* A commitment to delivering exceptional guest experiences
What we offer
At City Sider Motel, we are dedicated to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of benefits including:
* A good working environment, overseeing a group of capable and experienced long term staff members.
* If your current experience in Property Management Software does not include RMS, training and professional help is available to help with your development with this software.
* For Local candidates you can live off premises, come to work and go home.
* If you prefer to live on site you can enjoy a fully furnished 1 Bedroom Managers unit with its own kitchen, loungeroom, large bedroom with ensuite and a private turfed outdoor area.
* Enjoy a 5 1/2 Day working week or a 11 day fortnight.
* 4 weeks paid annual leave.
* Experienced front office support staff to help you manage the motel.
* Gardening and maintenance contractors maintain the premises.
About us
City Sider Motel is a well-established and respected accommodation provider in the heart of Tamworth, NSW. With over 30 years of experience, we pride ourselves on delivering exceptional guest experiences. Join our team and be a part of our continued growth and success.
Apply now to become our next Motel Manager