Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)Job Position Title: Onboarding SpecialistCompany: CLPS Global / RiDiK Pte LtdSchedule: Monday to Friday, 9:30 AM to 6:30 PM (onsite)Note: No night shifts currently, but flexibility may be required if ticket volume increases.Skills:Client onboardingPayment systems knowledgeProblem-solvingWorkflow/process improvementBasic JSON & HTML familiarityData analysisJob SummaryWe’re looking for an Onboarding Specialist to support our team onsite in Kuala Lumpur. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a fast-evolving fintech environment. If you’re someone who takes initiative, values continuous learning, and thrives in a dynamic setting, we’d love to hear from you.Key ResponsibilitiesSet up new client accounts in the Airwallex backend system, including pricing configuration, payment corridor setup, and feature enablement.Process account changes and amendments based on commercial team requests.Collaborate with product and channel teams to optimize the onboarding experience and relay customer feedback.Identify workflow improvements to enhance efficiency and scalability of the onboarding process.Ensure service-level compliance by handling a daily volume of 100–150 tickets with accuracy and speed.Maintain high standards of documentation, tracking, and customer communication throughout the onboarding cycle.QualificationsBachelor’s degree in a relevant field.Minimum 2 years of experience in the payments industry or customer service.Proven ability to adapt quickly to new tools, processes, and product features.Strong communication skills and a customer-first mindset.Fluent in Chinese and English (both spoken and written).Proficient with standard office software tools.Basic understanding of JSON, HTML, and data analysis is a strong advantage.Ability to manage high daily volumes efficiently in a fast-paced environment.About CLPS RiDiKRiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionManagementIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2xGet notified about new Onboarding Specialist jobs in Greater Kuala Lumpur.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoKota Damansara, Selangor, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoTalent Acquisition Coordinator - Process ExecutivePetaling Jaya, Selangor, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoSentul Garden, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoExecutive, Administration - Pre-Owned VehicleKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoGlobal Learning & Development Junior Operations CoordinatorRepresentative, People Operations (Employment Pass)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,000.00 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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