Southern Shorthaul Railroad is a privately owned rail operator, providing services throughout New South Wales and Victoria. Our focus on customer service has helped forge our reputation for safety, quality, and reliability.
We invite applications for a full-time Service Manager to join our team. The Service Manager will operate multiple train services to meet business and customer requirements while leading and mentoring a team of Service Planners, maintaining safety, encouraging a positive culture, ensuring efficiency, and ensuring compliance with Company policies and procedures.
Key responsibilities and tasks include
* Check all data/information for accuracy and complete cross-check for 72 hours in advance prior to release.
* Work closely with customers to forecast operational requirements and develop an operational plan.
* Develop strong customer relationships by exceeding expectations through clear and timely communication and reliable, safe train services.
* Efficiently manage labour resources:
o Assess, recommend, and plan training requirements.
o Assess, predict and plan for future labour requirements.
o Manage the efficiency of the train crew (undertime/overtime/standalone overtime).
o Provide feedback and implement performance management as required.
* Efficiently manage rollingstock to ensure availability for services.
* Interface with all operations business units to ensure cohesion and department efficiency.
* Provide operational performance reports and recommendations to the Operations General Managers.
* Ensure the planning team promotes and complies with all organisational procedures and policies.
* Identify, develop, and implement systems, processes and strategic opportunities that continuously improve the organisation.
* Lead others in the planning team to develop a continuous improvement culture.
* Mentor other members of the planning team to ensure their professional development and align their personal goals and values with the organisation.
* Lead management meetings when required to set objectives and ensure all outcomes are achieved.
* Liaise with relevant stakeholders in the event of any significant rail incident.
* Allocate and roster required training for train crew and other personnel via the training register.
* Arrange maintenance of locomotives and wagons with the relevant maintenance personnel.
* Participate in health checks and other meetings as required.
* Manage and rectify live issues with train services as and when required.
* Report any issues with equipment and treat all business assets with respect and care.
* Ensure all tasks are completed in accordance with WIMs, Company policy, procedures and applicable industrial instruments.
* Actively participate in training programs as required (internal and external).
* Provide other staff with assistance, as directed, to enable that staff member to complete their tasks safely and maintain quality.
* Commit to a safety culture.
* Coach, guide, and mentor others in the business group.
Qualifications and experience required
* Rail Industry experience in a similar position.
* Previous experience in train crew management, rostering and coordination.
* Ability to solve and rectify live issues with train services.
* Proven leadership and mentoring experience.
* Commitment to a safety culture and a can‐do customer focus.
* Professionalism, integrity, reliability, and a positive attitude.
* Ability to work both autonomously and in a team environment.
* Current National Police Check or willingness to obtain one.
Benefits
This position offers the ability to work remotely from home (for the right candidate) or based out of our Head Office located in Bendigo, Victoria.
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