Customer Service Centre Manager - Heavy Vehicle & Aftersales
Salary Package: $140K Base Salary, plus 12% Superannuation
Location: Bassendean WA
Drive aftersales growth across service, parts and long-term fleet solutions
An excellent opportunity exists for an experienced Customer Service Centre Manager to lead and grow a high-performing aftersales operation within the heavy vehicle and specialised equipment sector. This is a senior leadership role with full responsibility for service delivery, financial performance, team leadership and customer satisfaction across a multi-site service operation. You will play a pivotal role in driving after sales growth, improving operational efficiency and strengthening long-term customer relationships across councils, contractors and fleet operators.
The Role
Reporting to a National and Regional Manager, you will take ownership of the day-to-day and strategic performance of the service centre, working closely with workshop leaders, mobile field teams and national aftersales stakeholders.
* Full P&L ownership for the service centre, including labour recovery, margins, stock control and cost management
* Leading workshop and field service operations to ensure safe, timely and high-quality repairs and preventative maintenance
* Driving aftersales revenue growth across service, spare parts, refurbishment and warranty support
* Building a strong, safety-first culture through coaching, performance management and capability development
* Acting as the senior local point of contact for key customers, managing escalations and service reviews
* Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives
About You
You are a commercially minded service leader with a strong technical foundation and a proven ability to run complex workshop operations.
* Minimum 8 years' experience in service management or heavy vehicle workshop leadership
* Trade qualification (heavy vehicle or mechanical) or equivalent technical background
* Demonstrated experience managing P&L and operational performance
* Strong leadership capability with the ability to engage, develop and retain technical teams
* A customer-centric mindset with the confidence to engage senior stakeholders
* Sound knowledge of warranty management, safety, compliance and quality systems
What's On Offer
This is a permanent, full-time leadership role offering genuine scope to influence outcomes, improve systems and drive long-term value for customers and the business.
Why Apply?
* End-to-end ownership – lead operations, people and commercial outcomes, not just the workshop
* Growth-focused role – play a key role in expanding after sales, service agreements and lifecycle value
* Established, supported environment – strong national backing, systems and long-term customer base
If you're a Customer Service Manager ready to step into a broader, more impactful leadership role, this opportunity offers both challenge and long-term growth. Apply now to submit your expression of interest.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr