Real Estate & Property Admin / Office Support VIC Other Permanent / Full Time Manage rent collection and tenant relationships across retail centres Collaborate with internal teams to drive payment outcomes Support financial reporting, reconciliations, and customer satisfaction Are you a relationship-driven property professional with a flair for financials and a passion for retail? We’re seeking a Retail Commercial Manager to join a centre-based team and play a pivotal role in driving positive tenant relationships and improving rent collection performance across a diverse retail portfolio. Reporting to the Regional Property Manager and working closely with the Centre Manager, you’ll be the first point of contact for specialty tenant customers, ensuring consistent engagement and outcomes through empathy, resilience, and a solutions-oriented mindset. Key Responsibilities: Manage rent collection and tenant accounts across a portfolio of shopping centres Drive on-time payment performance and reduce arrears through proactive engagement Support internal stakeholders with reporting, reconciliation, and financial compliance Lead conversations with tenants around debt resolution, direct debits, and payment plans Build strong customer partnerships that contribute to improved satisfaction (NPS) Contribute to budget delivery and income-generating initiatives What You'll Bring: Proven experience in debt collection, preferably in retail property or banking A genuine ability to build rapport with tenants and influence outcomes Strong analytical and reconciliation skills, with high attention to detail Confidence working across internal teams and representing brand values Resilience, initiative, and a passion for delivering results Tertiary qualifications in property, finance or a business-related discipline preferred What’s on Offer: A supportive, collaborative culture that values wellbeing and innovation A customer-focused, strategic role with real impact on performance The opportunity to work on a high-performing retail portfolio A dynamic, future-focused business that values development and cross-functional collaboration If you’re ready to make your mark in a fast-paced, people-first environment, we’d love to hear from you. For a confidential discussion, contact Erin Dixson on 0431 682 311 or email erin@redpathpartners.com.