Job Opportunity
We are seeking a highly skilled and experienced professional to fill a Senior Service Advisor role.
* The ideal candidate will possess excellent technical knowledge and communication skills, with the ability to provide expert assistance over the phone and via email.
* They will be responsible for guiding customers through troubleshooting steps and determining next actions, ensuring seamless service delivery.
* Additionally, they will manage complex and escalated service enquiries with confidence, coordinating repairs and service scheduling across branches and service teams as needed.
* Strong communication and interpersonal skills will be essential in maintaining effective relationships between customers, sales teams, and technicians to ensure workflow efficiency and service excellence.