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Join the team at Fletcher Clinic as a full-time Medical Receptionist. In this essential frontline role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth running of our medical practice. With a focus on creating a welcoming and efficient environment, you will be responsible for managing appointments, handling patient enquiries, and supporting the wider medical team.
We are looking for the right candidate to work between our Fletcher practice and our Toronto Practice.
What you'll be doing
* Greeting and welcoming patients when they arrive at the practice
* Booking and managing patient appointments in a timely and efficient manner
* Handling patient enquiries, both in person and over the phone, and directing them to the appropriate resources
* Maintaining accurate and up-to-date patient records and medical files
* Assisting with the coordination of referrals and medical reports
* Providing administrative support to the wider medical team as required
* Ensuring the reception area is well-organised and presented to a high standard
What we're looking for
* Previous experience in a similar medical receptionist or customer service role
* Strong interpersonal and communication skills, with the ability to provide excellent customer service
* Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
* Proficient in using medical administration software and other office technologies
* A genuine interest in the healthcare industry and a commitment to promoting a positive patient experience
Full-time role with 1 Saturday per month. The ideal candidate will be able to work between our Fletcher Practice and our Toronto Practice.
What we offer
* Competitive remuneration
* Ongoing training and professional development opportunities
* Work-Life balance
About us
Fletcher Clinic is a leading provider of comprehensive healthcare services in the local community. With a reputation for excellence, we are dedicated to delivering the highest standards of patient care and supporting the well-being of our community. As a growing organisation, we are constantly seeking passionate and talented individuals to join our team and contribute to our continued success.
Apply now to become our next Medical Receptionist and be a part of our dynamic and caring healthcare team.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a medical receptionist?
* How many years' experience do you have in the healthcare services industry?
* Which of the following medical practice management software do you have experience with?
* How much notice are you required to give your current employer?
* Do you have a current Australian driver's licence?
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