Working under some of the best leaders you could only hope to work with, SMAART Recruitment has teamed up with a growing technology and consulting business that helps Medium - Enterprise level clients with growing, managing and optimising their businesses.
Due to increased demand for their platform and services, their consulting division are looking for a
**Workforce Management Consultant** to join the team.
As a Workforce Management Consultant you will help a range of businesses with all of their workforce management problems and delivering
**Alvaria/Aspect** WFM training and consulting for new and established partners.
In the WFM Consulting role you will be working and liaising with some of the biggest companies in Australia and New Zealand all while learning and growing under their great Management team.
**What we are looking for**:
- Previous WFM/WFP experience and knowledge
- Experience in Operations or Management in a Call Centre or CX environment
- Proficiency with Alvaria/Aspect workforce management software
- Great opportunity for someone with experience in roles such as resource planning, scheduling, forecasting and real-time analysis
- Someone with high attention to detail and excellent communication skills both verbal and written
- Consultation and training experience highly regarded
- Strong customer focus and committed to providing improving great service
**About the position**:
- Full training and on-going support and career advancement opportunities
- $118,450 + Super
- Central location, close to public transport
- All tools of the trade provided
- Modern office and awesome team
- Hybrid working, a flexible mix of working from the office, on-site with the client and WFH
- Travel both Domestic and Internationally
For a confidential discussion about this position, please contact Sonja at SMAART Recruitment on 03 8637 4405.