Chandler Macleod in partnership with Burbank Homes Australia, is seeking a Recent Homes Administrator, to support their customers throughout the maintenance and warranty period of their new home.
Based in Altona - western suburbs of Melbourne, this role offers a great career opportunity for the right person, aswell as a competitive salary and company benefits.
About the role:
Ensure that all customers have a positive experience in their dealings with Burbank Australia throughout the maintenance and warranty period of their recent home
Liaise between the client and all Burbank home care inspectors and trades to coordinate maintenance and warranty services.
Key Accountabilities:
Providing exceptional customer service to Burbank clients throughout the warranty period
Providing accurate information and updates to Burbank clients in relation to warranty repair work
Documenting 90 day and 15-month warranty defect lists
Arranging 90 day & 15-month warranty & structural appointments
Creating and completing work orders
Assisting inspectors with requests
Assisting with material orders for sub-contractors
Coordinating and booking inspections with clients and warranty inspectors
Coordinate trades to make repairs as required
Monitoring work by trades to keep within time frame agreed
Efficiently scheduling warranty inspections and manage home care inspectors' diaries
Liaise with tradespeople in relation to the scheduling and scope of approved jobs
Typical Qualifications and/or Personal Qualities
Well developed administrative skills, effective time management and a solid customer service focus
Ability to learn and adapt to new software systems
Effective problem solving and a high level of initiative
Ability to read and understand plans and construction documents
An understanding of the residential building process and familiarity with the Building Commission Guide to Standards and Tolerances - ideal but no essential
If this sounds like the perfect opportunity for you, click the APPLY NOW button.