Job Title:
Support Services Assistant
Job Description:
The Support Services Assistant plays a vital role in ensuring the smooth operation of student services.
Key Responsibilities:
* Provide administrative support to students and staff across various services, including reception, email, and phone enquiries.
* Review and triage student requests and queries, providing accurate information and forwarding them to the appropriate teams for resolution.
* Maintain accurate and up-to-date information in the Student Management System.
Requirements:
Experience:
* Previous experience in an administrative or student support role is preferred.
Skills and Qualifications:
* Strong written and verbal communication skills are essential.
* Familiarity with classroom technology and basic IT troubleshooting is required.
Personal Attributes:
* A friendly, approachable, and student-focused attitude is necessary for success in this role.
* Strong attention to detail and organisation skills are also required.