Functional Business Analyst - Dynamics 365 RSO & Field ServicesFunctional Business Analyst - Dynamics 365 RSO & Field Services1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by saas nine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$150,000.00/yr - A$170,000.00/yrDirect message the job poster from saas nineIs skilled talent your top priority on your data or AI roadmap this year?We Build Modern ERP, Data, & AI Teams | Microsoft Fabric • Azure OpenAI…saas nine is thrilled to announce a new partnership with a leading global utilities organisation at the forefront of digital transformation and innovation within the Microsoft ecosystem. As this organisation embarks on a bold and exciting phase of technological advancement, we are now searching for a Functional Business Analyst with proven expertise across Dynamics 365 Resources Scheduling Optimisation (RSO) and Field Service modules.You will join a business known for its collaborative, people-first culture and one of the most competitive employee benefits packages in the industry.Position overviewThis role is designed for a mid-level Functional Business Analyst who thrives on enhancing enterprise applications, collaborating with stakeholders, and driving value from Dynamics 365 RSO and Field Services implementations. The successful candidate will work directly with SMEs, business leaders, and technology teams to improve platform usability, design scalable enhancements, and push these modules to their full potential across job scheduling, resource optimisation, case management, and mobile field operations.Essential functionsPartner with SMEs and business stakeholders to identify and analyse RSO and Field Service module requirements.Lead and facilitate workshops to drive functional design and user adoption across the workforce and service delivery teams.Design enhancements and customisations that optimise job scheduling, case handling, dispatching, mobile workflows, and service tracking.Create detailed documentation including functional specs, process flows, and test scenarios.Act as the product champion—promoting full adoption of Dynamics 365 RSO and Field Services features across teams.Collaborate with technical consultants to deliver enhancements through Agile or hybrid delivery methodologies.Ensure new features and changes are thoroughly tested and deployed with minimal disruption to field teams.Support cloud modernisation efforts and ensure alignment with wider business systems and Microsoft cloud technologies.Your profileProven experience as a Functional Business Analyst with a strong background in Dynamics 365 RSO and Field Services.Deep understanding of job scheduling, resource management, dispatch, technician mobility, work order lifecycle, and service performance metrics.Confident working with SMEs and operational stakeholders to extract and define business needs.Experience delivering enhancements and improvements within complex enterprise field service environments.Strong documentation, communication, and stakeholder engagement skills.Familiarity with related technologies such as Power Platform, Azure, or Dynamics 365 CE is desirable.A passion for driving digital improvement and pushing Microsoft products to their limits.How to applySuppose you're a Functional Business Analyst looking to make an impact within a global utilities organisation and grow your career across Microsoft Dynamics and Business Applications. In that case, we would like to hear from you.Click “apply” to start your application process. For a detailed and confidential conversation, contact Neil Brand at hello@saasnine.com.saas nine is dedicated to matching elite cloud-centric professionals with innovative companies.With a deep understanding of digital transformation, Microsoft technologies, and the power of connected platforms, we help our clients and candidates succeed in modernisation.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesProfessional ServicesReferrals increase your chances of interviewing at saas nine by 2xSign in to set job alerts for “Functional Analyst” roles.Perth, Western Australia, Australia 2 weeks agoSenior Functional Business Analyst – Procurement and FinancePerth, Western Australia, Australia 1 day agoMurdoch, Western Australia, Australia 2 months agoWattleup, Western Australia, Australia 3 weeks agoOsborne Park, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoSenior Business Analyst - People ServicesPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoBayswater, Western Australia, Australia 1 week agoHenderson, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$90.00-A$100.00 1 day agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 days agoAdelaide Street, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 5 hours agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia A$45.00-A$50.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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