Join to apply for the Salesforce Systems Administrator role at The Wests Group Australia.
Reporting to the Group Technology Manager, the Salesforce Systems Administrator will play a critical role in leading and executing projects on the Marketing Cloud & Sales Cloud CRM platforms while collaborating with multiple stakeholders and departments.
The Wests Group Salesforce Environment is currently evolving, and you will be instrumental in furthering its expansion, focusing on the optimal configuration and operation of the Marketing Cloud & Sales Cloud CRM.
Responsibilities include:
* Manage and maintain the Marketing Cloud & Sales Cloud CRM platforms.
* Drive the vision and direction of Salesforce as the Product Owner.
* Lead business units in implementing manual business processes into Salesforce.
* Support users through training, troubleshooting, and problem resolution.
* Recommend best practices to leverage Salesforce capabilities.
* Collaborate with technical teams to develop custom solutions, integrations, and apps on the platforms.
* Align technology strategy with business goals through cross-functional collaboration.
* Develop and conduct user testing scripts.
* Implement continuous improvements and deliver new features and processes.
* Serve as the Salesforce platform subject matter expert for major projects.
* Handle platform maintenance, process documentation, and user adoption initiatives.
Minimum requirements:
* Bachelor of Technology or similar qualification.
* 3-4 years of managing Salesforce Marketing Cloud & Sales Cloud CRM in a BAU capacity.
* Experience as a platform owner/lead/administrator.
* Support integration between Salesforce Marketing Cloud and Sales Cloud.
* Strong communication and customer service skills.
* Experience with data extensions, Cloud/Content Builder, and Journey Builder.
* Knowledge of AmpScript, JavaScript, HTML, CSS.
* Understanding of data governance, data quality, and external data source integration.
* Exposure to campaign management across platforms.
* Admin certification in Marketing Cloud and Salesforce Sales Cloud CRM.
This role offers a long-term career opportunity for a skilled Salesforce Systems Administrator to grow and learn within a collaborative environment.
Additional details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Hospitality
This job is active and accepting applications.
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