Customer Experience Specialist
This dynamic and high-impact role offers the perfect blend of customer service, sales, and relationship-building. As a Personal Banker, you will be responsible for delivering exceptional experiences to our customers by meeting their end-to-end banking needs.
You will work closely with customers to understand their current and future goals, and design solutions that meet their needs, objectives, and interests. This includes educating and supporting customers with their digital literacy and online banking needs, as well as guiding them through personalized lending solutions.
To succeed in this role, you will need to consistently deliver exceptional customer service and have a proven ability to achieve sales results through solutions that truly meet customer's needs. You will also need to be confident in communicating with new and existing customers face to face and over the phone, and be able to quickly build relationships and rapport with customers and colleagues.
This is a 12-month Fixed Term Contract Part-time position located in a community-focused environment. The roster is 55 hours per fortnight, working Monday to Friday (5.5 hours each day).
The Ideal Candidate
* Ability to understand and share what makes us different
* Eagerness to collaborate and build strong relationships with customers and colleagues
* Drive to promote local growth and support community initiatives
* Experience in consumer lending (not essential)
About Our Community Banking Model
We operate on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
We believe a diverse workforce supported by an inclusive culture is central to our success. We're committed to recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.
Benefits
* Health and wellbeing support, including discounted gym memberships and private health insurance options
* Take your learning to the next level through our corporate university 'BEN U'
We offer a range of benefits that support your physical, emotional, and professional well-being. Join us in making a positive impact on the lives of our customers and the communities we serve.
About Us
We're a company dedicated to providing innovative banking solutions that benefit both our customers and the communities we serve. Our unique approach to community banking allows us to reinvest our profits back into the areas that matter most, creating a positive impact on the lives of our customers and employees alike.