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Personal banking team lead - customer service expert

Cairns
beBee Careers
Customer Services agent
Posted: 15 June
Offer description

A challenging role is available for an experienced and motivated individual who can lead a team to deliver exceptional customer service and achieve business targets.

This full-time position is based on a 38 hour work week and requires the successful applicant to be willing to work at any branch within the Cairns region as required.

The ideal candidate will possess strong interpersonal and customer service skills, demonstrated leadership skills and experience, effective sales skills, and a high school certificate or similar qualification.

Additionally, the successful candidate should have financial experience and lending experience, although this is not essential.

This is a fantastic opportunity for someone looking to start a career in the finance industry or seeking a good work-life balance.

* Key Responsibilities:
* Coordinate day-to-day operations of the Retail Branch
* Deliver exceptional front-line service
* Lead and develop staff
* Assist Area Manager to achieve business targets
* Ensure outstanding personalized experiences are delivered to all existing and potential customers

About Us:

We are a bank that has a distinct purpose of helping people live better lives through better finances.

With over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do.

You instantly feel the passion, camaraderie, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our customers.

What We Offer:

* Work-life balance and flexible working options
* Community Volunteer Leave
* Access to an Employee Assistance Program (EAP)
* Access to our Wellness Program
* Discounts on your Banking and Health Insurance products
* Cultural lunches and social clubs

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