Team Leader Customer Experience & Libraries
Permanent Full-Time position
Location: Morwell, Victoria
Band 6 Salary Range: $97,245.14 to $105,466.60 per year plus 12% Superannuation
Department: Creative Venues and Libraries
The Role
Libraries today are vibrant community hubs — places of connection, learning and wellbeing. At Latrobe City Council, we're looking for a strategic and people-focused team leader to help shape the future of our library and service centre network.
As Team Leader Customer Experience & Libraries you will:
* Guide and support the team in daily front and back of house library/service centre operations, including building presentation/maintenance and the delivery of services
* Roster staffing resources with a whole of library approach and in consultation with other Library Team Leaders.
* Assist in maximising community engagement and increasing membership via a suite of programs/events
* Support the objectives of the Customer Service Charter and Library Plan.
* Lead, engage, coach and support the development of team members to ensure individual/team objectives are consistently achieved.
You'll need:
* A Diploma as a Library Technician or qualifications in business management is desirable, or a lesser qualification together with extensive experience in managing a library or customer service environment.
* Demonstrated experience in change management, innovation, and process improvement.
* Experience in coaching and leading a team to increase team wellbeing and to meet performance targets.
* Demonstrated ability to liaise effectively with internal and external stakeholders, agencies and customers.
* Ability to display initiative, energy and decisiveness, be flexible, adaptable and optimistic applying a 'can do' attitude.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
Go Further at Latrobe City Council
A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.
Why work for us?
At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.
We offer a range of training and Personal Development opportunities including a Structured Leadership Development Program and study assistance.
We offer benefits such as salary packaging and access to our health and wellbeing programs.
We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.
To apply
Visit /careers to submit your application.
Applications will PM Sunday 8 March 2026.
For more information contact Chantel Jones, Coordinator Libraries on 0408 125 612 for a confidential discussion.
Child Safe Organisation
Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.
Diversity and Inclusion
At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at or by calling 1300 367 700.
We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.
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