The role
The purpose of this role is to train and enhance competencies of our Recoveries and Settlements claims consultants whilst improving processes and performance through training activities and process refinement to create a culture of high performance with high integrity within the Motor Claims Operation.
The Technical Trainer will be an integral part of the onboarding of team members, facilitating ongoing training, creating and maintaining training material, knowledge management and improving all service metrics.
- Develop and implement Recoveries & Settlements onboarding strategy to support consultants and Leaders.
- Manage the onboarding of new employees to Recoveries & Settlements.
- Driving improved process efficiencies by maintaining the knowledge management for Recoveries & Settlements.
- Continuous improvement of the learning material for the Recoveries & Settlements to improve the onboarding of new team members and transition into their roles.
- Provide a roadmap for ongoing technical training for Recoveries & Settlements.
- Improving attrition and staff engagement by increasing Recoveries & Settlements knowledge.
- Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments.
- Identify technical training requirements according to operational needs.
- Continually seek opportunities to improve and optimise processes, personal development and enhance customer experience that aligns with strategic goals.
- To role model the A & G values in all dealings with all customers, team members and stakeholders.
- Identify and make recommendations to the Team Leader regarding opportunities identified for system, process, product, or service improvements.
What experience you'll bring
- Previous experience within a Motor Claims role preferred.
- Strong working knowledge of insurance, recoveries and claims management relative to applicable legislation, processes and industry best practice.
- Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
- Demonstrated ability to effectively engage and develop others.
- Strong facilitation and presentation skills.
- Previous experience developing learning materials and resources to support different learning styles
- Ability to design and deliver effective onboarding training
The benefits of working at A&G
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Work flexibility - with options to work from home two days per week.
- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we've got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.