About Your Opportunity As the Customer Service Advisor (Cross Channel), you will:
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
If required, you may be requested to provide training and mentoring to Customer Service Advisors and trainees in customer services, systems and products.
In Return We Offer a Range of Benefits Which Include We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to *****%
• Five weeks annual leave and annual leave loading of 14%
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility There are three (3) positions currently available:
• 1 x Permanent Part-time 0.8FTE - 58hrs fortnightly
• 1 x Permanent Part-time 0.6FTE - 43.5hrs fortnightly
• 1 x Temporary Full-time 1.0FTE - 72.5hrs fortnightly - until 22 May **** with possible extension For further details, please refer to the role description and applicant guide.
Applications will remain current for 12 months.
Job Ad Reference: QLD/********* Closing Date: Wednesday, 10 December ****