Job Title:
Facilities Coordinator
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The role of a Facilities Coordinator at a leading human psychology organisation involves overseeing day-to-day operations, supporting internal teams and external clients, and representing the company's brand dedicated to helping people.
Key Responsibilities:
* Team Leadership & Coordination: Lead the front-of-house operations team, ensuring a professional and welcoming environment and seamless daily activities.
* Customer Data & Reporting: Manage customer records and reporting systems to support business insights and compliance.
* Client Experience: Serve as the primary point of contact for clients and staff, fostering a positive and supportive atmosphere.
* Workflow & Resource Planning: Assist in managing workflow planning, resource allocation, and operational efficiency across the practice.
* Systems & IT Coordination: Support facilities management functions including IT coordination and systems administration.
* Patient Management: Welcome patients, handle phone enquiries, schedule and confirm appointments, and manage customer accounts with precision and care.
What We're Looking For:
* Previous experience as a Practice Manager in a healthcare setting (highly regarded).
* Leading and engaging teams, with a track record of building and managing professional relationships with employees.
* Experience with practice management software (advantageous).
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
* Outstanding attention to detail, time management, and organisational skills.
* Familiarity with Hi-Caps, EFTPOS, and Medicare billing (desirable).
Why Work With Us:
We offer a supportive community, employee benefits, career development opportunities, and the chance to make a lasting impact on the lives of others.