Please respond to the job if you are an Australian Citizen and residing in Australia.Australian Citizen, ability to obtain Baseline Clearance, Canberra role.The Indigo Program (Program) is a broad program of work to analyse current state capabilities and provide opportunities for improvement in the delivery of election and roll management services.
This role works in the Tranche and Requirements Planning stream within the Indigo Program and will enable the AEC to develop and understand the expected state of capabilities and services of the Agency.The Service Designer will work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program.
This work is critical to the overall success of the Program and will support and influence key outcomes for the AEC.The Service Designer will be expected to develop a firm understanding of the holistic business current state and desired outcomes, working with Subject Matter Experts for domain expertise.The role will be responsible for, but not limited to:Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing servicesDeliver and design appropriate service design artefacts and communication material as requiredTransform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systemsPlan and document user interviews, eliciting both high level and detailed business problems and analysing root causesDesign and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levelsAnalyse and improve user experience, taking the viewpoint of the end userManaging stakeholder groups to develop a partnership with the business and foster a productive working environmentCommunicate well, using professional judgement to evaluate risks and in the context of a complex and changing environmentPerform additional duties or assume responsibility of functions as directed by the Management from time to timeProvide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.Foster a positive workplace culturePerform additional duties or assume responsibility of functions as directed from time to timeAdditional responsibilities during an Electoral EventThe volume of duties significantly increases during an electoral period, and there may be a requirement to work outside of standard business hours during this time.Every application requires to address selection criteria as part of application submissionTwo plus years experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/ResearchProven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causesDemonstrated experience in the development and implementation of strategic service designThorough understanding of service design process & activities and significant experience in applying human-centred design thinkingExperience in taking the viewpoint of the user and analysing and improving a users experience or users journey when interacting with servicesProven ability to work as part of a collaborative and highly motivated team.Proven ability to deliver in a project and program environment under limited guidanceProven ability to identify and plan capability maturity improvements and business process improvementsStrong communication skills, with the ability to translate between business and technical terminologyProven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationshipsDemonstrated personal drive and integrity whilst achieving results within legislative parametersExperience in and desire to mentor and upskill less experienced team membersRelevant tertiary qualifications or requisite experienceKnowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.Required Skills:Formulation AnalystsDesign ThinkingUser Experience AnalysisArchitectsBusiness ProcessROOTBusiness RequirementsWorkshopsGovernmentSoftware DevelopmentStrategyResearchSoftwarePreparationTestingProject ManagementPlanningDesignCommunicationBusiness Management
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