* Be a part of our large, collaborative eCom Fraud Team.
* 12 month fixed-term opportunity with the possibility of extension.
* Based in Sydney, Norwest | Enjoy the benefits of a hybrid working location.
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more that 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
The Opportunity
You will be joining the Risk function's Group Security & Resilience team and dealing with innovative and rapidly changing business needs with a focus on verifying potentially fraudulent online orders for all Woolworths Group brands and minimising financial losses.
What you'll do
* Perform fraud reviews for eCommerce customer orders across a range of brands (Woolworths Online, Big W, Dan Murphy's, BWS Online etc.) through various web tools and applications.
* Authorise referred orders for fulfilment, rejection, or further investigation and take relevant action.
* Report to management any identified trends that pose a risk of financial loss to the group.
* Liaise with stores on matters pertaining to online fraud both current and historic.
* Action chargeback notifications from banks into our fraud engine.
* Engage with other risk functions to prevent financial losses and/or investigate instances of fraud.
* Identify or take action on ecommerce customers breaching trade practices.
* Identify and take action on fraudulent orders through link analysis.
What you'll bring
* Previous experience within a call centre and/or online fraud related environment
* Passion and interest in e-commerce fraud.
* Excellent verbal and written communication skills.
* Ability to work autonomously and with multiple web-based systems.
* Inquisitive and curious mindset with ability to problem solve.
* Ability to adapt to change, prioritise workload and work effectively under pressure.
* Sound investigation and case management experience within large complex business environments is desirable but not essential.
Applications close on: 18th March 2026
Working hours
The team works on a roster basis with the requirement to work 8 hour shifts between 5am-10pm Monday through Friday, including a minimum of 1-2 full weekends per month. Most weekday shifts will be during core business hours ie. 8:00am - 4:30pm, however, regular night shifts will be included. Shift allowances may be paid in addition to the base rate depending on shifts worked (e.g. loadings on weekends).
Initial 4-6 week training period will be onsite at our Norwest office before a hybrid approach is implemented thereafter (3 days onsite, 2 days WFH).
What you'll experience
* A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.
* High -impact role supporting our teams who enrich our communities.
* A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
* A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
* A progressive and competitive leave policy.
* Team discounts.
Everyone belongs at Woolworths Group
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
Diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences are backgrounds enrich our group and are better able to innovate and solve problems.
Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
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