Job Title: Member Services Officer
Join a leading private health insurance provider and become a valued member of their tight-knit team.
About the Role
We are seeking a dedicated Member Services Officer to provide exceptional service to members through various channels, including phone calls and written correspondence. Your responsibilities will include processing claims, maintaining up-to-date records of all member communications, and supporting the wider team with general administrative tasks such as data entry, document management, and coordinating with other departments to ensure seamless operations.
Your Skills and Qualifications
* Previous experience in an administrative and customer service-focused role
* Strong customer-focused attitude
* Exceptional written and verbal communication skills
Benefits
* A competitive salary package with opportunities for career growth and development
* A supportive training environment that encourages teamwork and collaboration
* Hybrid working arrangement with 3 days from office and 2 days working from home
* No weekend or evening work required
About You
If you have a strong work ethic, thrive in a customer-focused environment, and are seeking a role with a great work-life balance, then we encourage you to apply.