At Pacific International Insurance, we’re shaking up the insurance game across the Tasman!
Based right here in Newcastle, we’ve been proudly protecting what matters most to Aussies for years, offering cost-effective car and pet insurance with thoughtful, no-fuss online products and services. But we’re more than just insurance – we’re all about soft landings, whether it’s for our customers, partners, community, team, or the broader industry.
Our customer-focused team, friendly approach, and top-notch claims service are at the heart of everything we do. With a strong foundation and a forward-thinking mindset, we’re always looking ahead, ready to meet the evolving needs of our customers in an ever-changing world.
Join us as we continue to make insurance simple, smart, and focused on what truly matters.
The opportunity…
We are looking for a Motor Claims Consultant for a full-time permanent position. You will work from the Newcastle office supported by our existing motor claims team.
You will engage with our customers to process their motor claims promptly and effectively. Our focus is on a great customer experience and not call time, so you won’t be chained to your desk like some call centre roles.
Whilst we are seeking an experienced consultant we will provide full training on our products, systems and operating ethos.
We would love to hear from you if you…
* Are energetic and tenacious with a passion for service, and love making things simple;
* Have solid digital literacy and an aptitude for learning;
* Have demonstrated experience handling insurance claims.
* Are skilled in negotiation, persuasion and investigation with customers and service providers;
* Can confidently build rapport with customers and service providers; and
* Are confident to ask probing questions and gain detailed information to support claims handling.
Why you will love working with us…
* A purpose-driven company that strives to deliver our world with soft landings.
* Competitive remuneration and variable rewards.
* Supportive and collaborative work environment that values work-life balance, ensuring you have the flexibility to excel both personally and professionally.
* Professional development opportunities such as LinkedIn Learning.
* A Wellbeing Program offering EAP services and annual wellbeing reimbursement to support your individual wellness.
* Reward and Recognition Program offering both monetary rewards and additional leave.
If you are excited by this opportunity apply with your CV and cover letter to help us learn more about you and we will be in touch. If you require further information or assistance with your application, please reach out our People team at .
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