**Job Description**
We are seeking a skilled Customer Service Representative to join our team in Melbourne. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and security holders.
This is an exciting opportunity to gain exposure to specialised processes, compliance requirements, and a variety of tasks that keep the work challenging and rewarding. You will be responsible for maintaining and updating the security holder register with precision, reviewing and processing security holder requests, organising and managing correspondence between Computershare and security holders, and taking action requests in line with Australian laws, ASIC regulations, company policies, and client requirements.
You will have the opportunity to learn and deliver on specialised processes such as Deceased Estates, Off Market Transfers, and Bankrupt Estates, as well as handle general maintenance tasks including changes to names, addresses, payment information, and tax details.
The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to work with discipline and adaptability. You will bring leadership qualities and a collaborative approach to thrive in a fast-paced environment while supporting colleagues and stakeholders.
**Key Responsibilities:**
* Maintain and update the security holder register with precision
* Review and process security holder requests using our bespoke software system
* Organise and manage correspondence between Computershare and security holders
* Action requests in line with Australian laws, ASIC regulations, company policies, and client requirements
* Learn and deliver on specialised processes such as Deceased Estates, Off Market Transfers, and Bankrupt Estates
* Handle general maintenance tasks including changes to names, addresses, payment information, and tax details
**Requirements:**
* Strong communication skills
* Customer-first mindset
* Ability to work with discipline and adaptability
* Leadership qualities
* Collaborative approach
**What We Offer:**
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Opportunity to work in a dynamic and supportive team environment
**About Us:**
We are a global leader in financial administration with over 12,000 employees across more than 22 different countries. Our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.