Technical Field Engineer Position
The successful candidate will be responsible for installing, diagnosing, maintaining and servicing computer-related products.
* Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
* Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
* Level 2 and Level 3 support includes experienced and knowledgeable staff with deep knowledge of the Services, highly skilled specialists who build, deploy, operate and maintain the Services.
* Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.
* Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
* Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.
* Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.
Required Skills and Qualifications
* A valid NV1 Security Clearance is required for this role.
* Excellent time management skills.
* Motivated and enthusiastic individual with experience in delivering IT support services.
* Effective verbal and written communication skills.
* Strong problem-solving abilities and analytical mindset.
* A keen interest in developing a career in IT.
Equal Opportunities Employer
We are committed to being an equal opportunities employer and consider all qualified applicants without regard to age, disability, ethnicity, gender, marital status, national origin, race, religion, sex or sexual orientation.