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We have an opportunity for an experienced tourism specialist to join our growing organisation.
This role is responsible for the reservations department for our three businesses: Aquaduck, Southern Cross Tours and Paradise Jet Boats. All part of the Tours Group.
You will be responsible for the efficient operation of the reservations department, show ability to work collaboratively with other departments, and ensure we deliver a faultless reservations process to our customers and partners.
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Aquaduck is an icon of the Gold Coast and now operates in Surfers Paradise and Mooloolaba providing a unique and exceptional land and water experience for locals and visitors.
Southern Cross Tours has showcased the Hinterland to the world for more than 25 years, operating small group immersive touring experiences where our customers can connect with nature.
Paradise Jet Boats is the original and best. Over 20 years experience offering thrills and spins with the best boats on the coast.
We are looking for an expert, who is a strong communicator, adaptable, extremely well organised and has sound knowledge and experience in reservations systems. Preferably Rezdy.
Your role will include but is not limited to:
Hands on role as required to support the team.
Managing all reservation consultants on a day-to-day basis, to achieve desired levels of customer service and booking conversion.
Maintaining relationships with all our trade partners.
Effective management of inventory for trade and direct bookings.
Effective channel management and reporting.
Liaison with sales management regarding group and charter enquiries.
Weekly/monthly and long-term planning for the Reservations department.
Commitment to reach targets and achieve KPIs.
Develop and improve SOPs for all department operations.
Communicate to your team new products and promotions to ensure their product knowledge is maintained.
Supervision, professional development, and training of all reservation consultants.
What you will need to be successful in this position
Preferably an Australian permanent resident with a commitment to longer term employment.
Min 3 years + experience in a senior reservation's role. Experience with Rezdy would be ideal.
Current driver's license.
Exceptional organisational skills with a clear focus on quality and service standards.
Excellent communication skills (both written and verbal)
Strong leadership, training, and staff management skills
Ability to work under pressure and juggle multiple tasks.
Benefits for you:
Ongoing leadership training and development
Opportunity to work in a fun, professional and dynamic enviroment.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Reservations Supervisor? Do you have experience with inventory management? Do you have customer service experience? Have you worked in a role where you were responsible for yield management? Do you have a current Australian driver's licence? Do you have experience in a sales role?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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