Position Purpose
The Account Manager is responsible for ensuring that client contractual expectations are met and are within the guidelines of our Quality Management System. This role is responsible for the effective management of accounts & acquiring new business to deliver budget expectations.
Key Responsibilities
Profitable Growth
* Manage designated accounts to budget and agreed pricing and margin criteria.
* Where required prepare and present Security briefs to Management and staff with regards to Guarding Clients.
* Work with designated clients to understand their Security requirements and develop and deliver service provision efficiencies.
* Appropriate allocation and coordination of resources to maintain optimal efficiency
* Support the development of Manpower Services Infrastructure business opportunities when required – Negotiation & quotation for Guard Services.
Customer Focus
* Attend regular client meetings (Guarding) as set out contractually or as directed and ensure prompt corrective response to client requests
* Where directed, prepare rosters for guarding staff
* Promptly attend to matters or directives raised by our Guarding, and any other clients and ensure timely follow
* Carry out customer satisfaction survey
* Oversee recruitment programs and staff training initiatives.
* Provide timely and accurate reporting
* Management of KPI’s & or Service Level agreements as per client contracts.
Quality & Compliance
* Adhere to all quality procedures relating to the division
* Assist with quality audits as requested
* Preparation, completion and implementation of site standing orders (SSO) and Safe Work Method & Environmental Statement (SWMES) at all sites that are managed within your portfolio within 30 days of contract commencement
* Documentation to be completed accurately and within specified timings (RFS, Account Application, Service Agreement etc.)
* Ensure the currency and accuracy of Quality Manuals & Site Standing Orders are maintained
* Ensure all documents are quality endorsed and current
* Ensure procedures are in place to manage onsite service quality provision
* Ensure workforce is compliant
Teamwork and Leadership
* Be respectful, courteous and demonstrate a good work ethic and team spirit,
* Take a leadership role in looking after other Account Managers client base during absences
* Assist the Operations Co-ordinator/ Rosters Team in the preparation of site rosters
* Liaise with the Supervisors after hours to ensure the smooth running of allocated sites, to assist with ad hoc guard enquiries.
* Be an effective team member, contributing to the Protective Services team
* Provide Leadership and training assistance to the Protective Services team
Experience
* Managing efficient service delivery and contractual compliance
* Previous business to business sales experience
* Experience with events patrols and site security
* Leading a dynamic workforce and corporate teams
* 5 years’ experience with patrols and/ or site security – highly desirable
Benefits & Culture
* Friendly and inclusive environment
* Growth and development are supported and promoted
* A discount program where employees, and their family members, can save at over 400 retailers Australia wide
* A well-being program that provides advice about mental, physical, and financial well-being
* An Employee Assistance Program (EAP) that is available to employees and their families
* Cultural diversity is valued and supported
* Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
Diversity Statement
Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020
Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293