Our employees enjoy working with ACESGroup because we:
* Work at the best places;
* Are passionate about delivering excellent service and keeping people and places safe;
* Offer extensive training, development and career opportunities;
* Provide long term careers within great teams.
About the Role
Full‐time permanent positions available; 24/7 rotating roster Monday to Sunday on a 12 hour shift, 4:4 pattern with flexibility to work additional hours (overtime) as required.
We are looking for a highly capable and decisive Duty Shift Manager – Security (Aviation) to lead and coordinate all aviation security operations during assigned shifts.
This is the last remaining DSM vacancy—a pivotal role critical to ensuring compliance with all aviation security regulations, protecting passengers, staff and airport infrastructure, and maintaining a secure and efficient operational environment.
Previous experience in aviation security management is essential—this role requires someone who can confidently navigate the complex and high‐pressure airport environment while maintaining strict regulatory standards.
As the senior security representative on shift, you will be responsible for managing real‐time security operations, leading a team of security personnel, responding to incidents, and acting as the key liaison with government agencies, law enforcement and airline partners.
Key Responsibilities
* Manage the delivery of aviation security operations across screening checkpoints, access control points, perimeter security and other sensitive areas
* Ensure full compliance with all relevant aviation security legislation, including the Aviation Transport Security Act, Regulations and local SOPs
* Monitor CCTV systems, alarms and intelligence systems to identify potential threats or irregularities
* Conduct regular security audits and patrols to ensure procedures are followed and risks are mitigated
* Lead, supervise and support a team of Aviation Security Officers and Team Leaders during the shift
* Conduct shift briefings and ensure all staff are informed of daily priorities, threats and procedural changes
* Provide on‐ground coaching, mentorship and performance management for security personnel
* Coordinate rostering changes and redeploy resources as needed to maintain optimal coverage and
* Act as the Incident Controller for all security‐related incidents, including threat assessments, evacuations, unauthorised access or aggressive passengers
* Liaise with Police, Border Force, Aviation Security Inspectors and emergency services during escalated incidents
* Lead post‐incident debriefs and prepare detailed reports and recommendations
* Build strong working relationships with airline security managers, terminal operators, ground handlers and retail tenants
* Provide timely communication and support to airport stakeholders during high‐alert situations or disruptions
* Ensure all shift activities are compliant with Department of Home Affairs (DHA) regulations, Transport Security Programs and relevant risk management frameworks
* Manage and maintain all security reporting, logs and escalation documentation to audit standards
* Support inspections, audits and investigations conducted by regulatory bodies or internal compliance teams
Skills and Experience
* Minimum 3–5 years of experience in Aviation Security, including frontline supervisory or managerial roles
* In‐depth knowledge of aviation security regulations, protocols and threat management
* Experience managing shift‐based teams in high‐pressure, security‐sensitive environments
* Strong incident response and investigation skills
* Customer service experience, with excellent customer service and resolution skills
* Ability to interpret legislative frameworks and understand operational documents including operational plans, emergency plans, safety management systems and procedures
* High‐level observation skills and attention to detail including sustained focus (vigilance)
* Ability to prioritise tasks, work under pressure and work independently under limited supervision
* Ability to multi‐task efficiently, and maintain strong customer service skills
* Full availability Monday to Sunday day and night shifts
Qualifications
* NSW Security License, 1A minimum
* Certificate II in Security Operations
* Current First Aid and CPR certification
* Fire Warden and Chief Fire Warden, or willingness to obtain (paid training)
* Certificate III in Security Operations, Control Room Skillset or willingness to obtain (paid training)
* Successful medical assessments, drug and alcohol screening and national police checks (paid pre‐employment checks)
* Security clearance (desirable) or ability to obtain (clearances paid)
* Willingness to undertake additional Certificate II qualifications including Advanced First Aid and required courses (paid training)
* Strong leadership and team coordination skills
* Excellent communication and stakeholder management abilities
* High level of attention to detail and situational awareness
* Ability to make critical decisions under pressure and in dynamic environments
How to Apply
ACESGroup is an Equal Opportunity Employer, where diversity is valued. We encourage all applicants to apply.
We are advocates for Western Sydney and encourage Western Sydney candidates to apply for local jobs, which offer reduced travel time and cost.
If you are ready to join a dynamic team with a company that truly values your contribution, then Apply Now! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
ACESGroup do not accept referrals from recruitment agencies.
ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
ACESGroup
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813‐398‐30S. Australian Concert and Entertainment Security Pty Limited.
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