About the Role:
The Customer Service Specialist is responsible for delivering exceptional customer experiences that align with our customer ownership strategy. This role involves advocating our core values and contributing to individual performance targets that enhance overall branch performance.
Key Responsibilities:
* Possess a team player attitude and perform general branch duties as part of your role.
* Provide a local customer-owned banking experience to new and existing customers.
* Proactively connect customer needs to our offerings through excellent listening skills.
* Manage general enquiries and provide sound advice and information to our customers.
* Contribute to a high-achieving team environment with your commitment to success and strong work ethic.
* Manage customer bank accounts, including opening, closing, and overseeing transactions.
* Collaborate with specialists in the business to deliver the best solution for the customer.
Qualifications and Skills:
* You are a caring and customer-focused person excited to learn and grow.
* You value integrity, especially when handling customer information.
* Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
* A passion for building lasting customer relationships and serving the local community.
* Able to work in a dynamic customer service environment.
* Excellent problem-solving and analytical skills.
* Banking or financial services experience desirable but not essential.
Benefits:
* Our employees receive additional paid leave per year.*
* Additional paid work-life balance days to boost annual leave*.
* Paid community volunteer days to support many community charities across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
* A flexible and diverse working environment.
* Career development opportunities, training, and coaching.
About Us:
We welcome candidates that reflect the diversity of the communities we operate in. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ individuals, and culturally diverse community members to apply for our roles. We are committed to creating an accessible recruitment process and employment experience.