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General Summary
We are seeking a highly organised, self-motivated, and hardworking Administration Officer to support the daily operations of our Port Plumbing office. This role is essential in keeping our office and business running smoothly and efficiently, with responsibilities that include managing schedules, and coordinating communication. The successful candidate will report to the Managing Director and work with minimal supervision, requiring excellent time management and multitasking skills.
You will be responsible for maintaining calendars for multiple plumbers, handling general administrative duties, and being a key point of contact for customers and visitors. Strong interpersonal skills, professionalism, and a friendly approach are essential, as this position is often the first point of contact for our clients.
Key Responsibilities (include but are not limited to):
Act as the first point of contact for incoming phone calls and greeting customers or visitors to the office
Perform general administrative duties such as document preparation, data entry, and filing
Provide administrative support to internal staff, including the Director.
Liaise with site staff, suppliers, subcontractors, real estate agents, and strata managers
Process and manage work orders, job scheduling, and workflow coordination
Assist in preparing quotes, invoices, and purchase orders
Organise and assist with materials for projects, including coordinating deliveries
Support stock management and maintain accurate inventory records
Maintain vehicle logs and staff registers
Perform basic accounts payable and receivable tasks
Update and uphold office policies and procedures
Ensure all work is conducted in compliance with company standards and applicable laws
To be successful in this role, you will have:
A professional phone manner with strong verbal and written communication skills
The ability to work efficiently under pressure and manage multiple tasks
Excellent organisational skills and strong attention to detail
A proactive, customer-focused approach and a positive "can-do" attitude
The ability to work independently and collaboratively as part of a team
Good problem-solving skills and the initiative to anticipate needs
Proficiency with Microsoft Office and Google Workspace (preferred)
Experience with ServiceM8 (advantageous)
Previous experience in the plumbing or trades industry (advantageous)
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Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Administration Role? Do you have experience in administration? How many years' experience do you have in the real estate industry? Which of the following Microsoft Office products are you experienced with? How many years of accounts payable experience do you have? Do you have data entry experience?
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