HIA Insurance Services is a specialist insurance broker, providing insurance products and risk advice to the residential building industry.
A service specialist role has become available in our National Service Team, supporting business objectives through collaboration with Brokers.
Key responsibilities include delivering customer service and administrative assistance to clients and stakeholders.
The day-to-day tasks will involve managing enquiries and requests, processing service and administration tasks, checking and processing Home Warranty and Domestic Building Insurance applications, monitoring insurance policies and deadlines, maintaining and updating client CRM databases and online platforms, and collaborating with key stakeholders.
This opportunity requires strong administration and customer service skills, the ability to follow financial/insurance procedures, and experience working autonomously in a fast-paced environment.
A successful candidate will have intermediate experience using software programs, such as MS Office and CRM platforms, and comparable client servicing/sales experience in the insurance industry.
We encourage a diverse workforce, provide comprehensive benefits, and support work/life balance. Our continuous learning culture inspires individuals to learn, share, and grow.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Main Responsibilities:
* Manage enquiries and requests
* Process service and administration tasks
* Check and process insurance applications
* Monitor insurance policies and deadlines
* Maintain and update client databases
* Collaborate with key stakeholders
Requirements:
* Strong administration and customer service skills
* Ability to follow financial/insurance procedures
* Intermediate experience using software programs
* Comparable client servicing/sales experience
About Us:
We are Aon, a leading global professional services firm that provides a broad range of risk management, human resources, and retirement solutions.