About the Role
As a pivotal figure in our organization, you will be responsible for ensuring a seamless transition of brand and customer experience. This role plays a critical part in the Commercial Lead Bank Transition to deliver a customer-centric migration that preserves brand integrity and complies with licensing obligations.
Your Key Responsibilities
* Develop and implement robust brand governance frameworks to facilitate a smooth transition.
* Promote customer-centricity and brand consistency across all signage communications digital assets and customer touchpoints.
* Review and approve branded materials such as signage merchandise uniforms digital assets with a focus on clarity and customer experience.
* Ensure all materials align with brand guidelines tone of voice and meet licensing and regulatory requirements.
* Collaborate with cross-functional teams and external stakeholders to proactively manage customer sentiment and mitigate attrition risks.
* Participate in strategic forums and working groups to align on customer experience and brand decisions.
* Coordinate updates to digital channels including website redirects app messaging chatbot scripts to reflect the transition from Suncorp Bank to ANZ.
* Ensure timely execution of commitments across web app social and physical channels.
* Maintain collaborative platforms for storing approved assets and CX guidelines.
* Track campaign performance customer feedback and compliance with licensing terms.
Required Skills and Qualifications
* Proven experience in brand transformation and customer experience management.
* Excellent leadership skills with the ability to collaborate effectively with cross-functional teams.
* Strong analytical and problem-solving skills with attention to detail.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong communication and interpersonal skills.
Benefits
This role offers a unique opportunity to make a significant impact on our organization's brand and customer experience. As a key member of our team, you will have the opportunity to develop your skills and expertise while contributing to a dynamic and collaborative work environment.
Others
Please note that this is a 12-month secondment opportunity. We are an equal opportunities employer and welcome applications from diverse candidates.