Rex is Australia's largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 6 Boeing 737-800NG aircraft to 58 destinations throughout New South Wales, South Australia, Melbourne, Queensland and Western Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.
An exciting opportunity exists for an experienced and passionate all-rounder to join the Corporate Communications Team on a full-time basis, located at our head office in Mascot. This position reports to the Director of Loyalty, Marketing & Corporate Communications.
**About you**
The role requires a energetic Corporate Communications professional looking to join a growing team.
**Summary of key responsibilities and tasks**
- Maintain a deep understanding of the Rex brand and service
- Write, edit and publish high-quality and engaging content for various platforms including website, inflight magazine, eDMs and social media
- Strategise, monitor, post and analyse all Company Social Media, including recruitment posts to Social Media pages
- Test and maintain customer experience programs
- Event coordination
- Website administration
- Work closely with other departments and utilise company software to understand and investigate related areas of customer service, and manage the resolution of all reported incidents over social media
- Undertake customer recovery actions, as required
- Communicate with relevant departments to update signage and collateral
- Organise corporate gifts for sponsorship and events
- Organise material for events including banners and posters
- Assist Corporate Communications Manager and provide support to the broader marketing and loyalty team as required
- Interstate and regional travel may be required from time to time to support activity
- Investigate and respond to customer reviews
- Assist with photography and requests related to photoshoots including organising approvals with airports, shortlisting and selection of photos and photo wall updating
Other:
- Understanding of Vectis, Sabre, Merlot
- Photo resize for HR and eDM
**Skills and experience**
- A degree in business, communications, marketing or related field; or equivalent experience
- Strong organisational and project management skills with an attention to detail
- Excellent written communication skills, with outstanding copywriting and proofreading skills
- Firm grasp on various communication platforms, channels, and best practices, including media, social media and public relations
**Desirable**
- Experience in airline or travel related industry
- Ability to use google analytics & social media management tools
- Photography and/or videography experience
Salary and Conditions will be discussed with the successful applicant.
**To Apply**: