Job Summary:
We are seeking an experienced Customer Debt Recovery Specialist to join our team. The ideal candidate will have a proven track record in debt collection, with excellent communication and negotiation skills.
About the Role:
* Making and receiving high volume outbound/inbound calls to customers
* Investigating overdue accounts and negotiating repayment solutions
* Building relationships with customers to establish trust and rapport
* Providing customer service and resolving issues in a professional manner
Key Requirements:
* Experience in debt collection or a related field
* Excellent communication and negotiation skills
* Persistence and resilience in handling challenging conversations
* Ability to work under pressure and meet targets
* Basic computer literacy skills and ability to learn new systems quickly
What We Offer:
* A competitive salary package with uncapped bonuses
* A flexible hybrid work environment with opportunities for career growth
* Fully paid training and ongoing coaching and support
* Perks and discounts through our employee benefits platform
* Ongoing wellbeing and health initiatives