Job Summary
We are seeking an experienced and hands-on leader to take the lead at a serviced apartment complex. This is a full-time, on-site leadership role where you will oversee the day-to-day operations of the property, deliver exceptional service to guests, manage a dedicated team, and drive the overall success of the business.
Key Responsibilities:
* Guest Experience: You will be the main point of contact for guests, ensuring a seamless and welcoming experience.
* Property Standards Maintenance: You will oversee property upkeep, including guest rooms, common areas, and outdoor spaces.
* Team Leadership: You will recruit, train, and supervise a small operational team.
About This Role
This is a challenging yet rewarding opportunity for a highly skilled professional who is passionate about delivering exceptional customer service and leading a team to achieve outstanding results.
Requirements:
* A relevant Associate Degree, Advanced Diploma, Diploma or equivalent industry experience of at least three years.
* Strong leadership, communication, and problem-solving skills.
* Confident managing operations independently.
* Proficient with hotel/property management systems.
* Knowledge of local health and safety regulations.
What We Offer:
* A supportive and inclusive team environment.
* Opportunities for growth.
* Staff discounts and perks.
* Ongoing training and development.