Job Summary
We're a leading provider of innovative technology solutions. Our mission is to deliver exceptional customer experiences and provide world-class IT services.
Role Focus
You will lead a team of IT professionals to deliver high-quality support services to senior executives and their assistants. Your goal will be to develop and implement frameworks for consistent service delivery, resulting in superior customer satisfaction.
About the Team
Our Technology & Operations team is responsible for ensuring the security and integrity of our systems and infrastructure. We are committed to excellence and have achieved top ratings in global climate change indices.
* Lead by example with strong interpersonal skills, professionalism, and a customer-centric approach.
* Drive initiatives to enhance service capability through cross-training and skill development.
* Act as the escalation point for complex issues, ensuring timely resolution and clear communication.
* Oversee financial management and maintain budget accountability.
* Implement continuous improvement frameworks to optimize operational costs and boost end-user satisfaction.
About You
* Resilience & Adaptability – Quickly adapt to changing situations, remain calm under pressure, and embrace new challenges.
* Strong technical knowledge across various IT domains including networking, operating systems, and Microsoft Intune* Excellent communication skills to effectively interact with technical teams, non-technical staff, and executives* Customer Engagement & Service Excellence – Champion a customer-centric culture, design strategies for exceptional experiences, and resolve complex issues effectively.
* Stakeholder & Relationship Management – Build and maintain strong relationships with customers and stakeholders to drive collaboration and outcomes.
* Accountability & Performance Leadership – Foster a culture of ownership, monitor progress against goals, and celebrate success while addressing underperformance.
* Problem Solving & Decision Making – Analyze root causes, develop practical solutions, and apply evidence-based approaches to resolve challenges.
* Service Delivery & Continuous Improvement – Define and implement service standards, monitor performance, and drive initiatives for operational excellence.