As a Hotel Experience Expert, you will be responsible for delivering exceptional customer service and creating memorable moments for our guests.
The role plays a crucial part in ensuring the hotel's high standards are met, with key responsibilities including utilising the hotel PMS to accurately process reservations, responding to guest calls, and maintaining a professional demeanor at all times.
Confidentiality and adherence to procedures and processes are also essential in this position.
Key requirements for the role include:
* Excellent verbal and written communication skills
* Knowledge of OPERA or other PMS systems
* Unrestricted full Australian driver's licence
Benefits of working in this role include:
* Discounted carparking
* Free barista coffee
* Free dry cleaning
* Up to 70% off hotel discounts worldwide
We strive to create an inclusive environment where you can bring your real self to work, unleash your creativity, and have fun. We offer reasonable adjustments to support you during the recruitment process.