At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers! CARS24 is a global used vehicle e-commerce platform with over US$1 billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Cars24 have raised over US$200 million in funding at a billion-dollar valuation. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets for 2021.
Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience.
About this role:The role is responsible for managing all aspects of transportation routes, pickup and delivery, to meet internal and external customer requirements. This person will coordinate with internal functions/departments, offshore team, and third-party vendors to ensure vehicles are transported in the most efficient manner by optimising service and cost. It is also imperative that this role is proactive in identifying gaps and working towards solutions to prevent and address quality problems.
The right mindset and cultural fit are critical in our consumer obsessed, dynamic, entrepreneurial, data driven, collaborative start-up, with a huge ambition to transform how cars are sold in Australia.
Responsibilities:Ensuring that all purchased vehicles are collected and delivered safely and within agreed rates and delivery TATs on a daily basisEnsure that all sold vehicles are allocated and delivered safely and in a timely manner (to customer TAT) to the relevant interstate/regional hubMonitor vendor performance on a regular basis, and identify service performance gaps and address with direct manager and work towards improving performanceSet up meeting cadence with vendors to review performance - analyse volumes, and service performanceProactive in seeking out new vendors and if approved by the direct manager, onboard them using the onboarding checklistEnsure all invoices are validated against actual moves and approve these in a timely manner for financeAnalyse volumes and service performance and develop reports to showcase results weekly and monthlyAssist the team with any operational issues that impact on delivery performance and customer satisfactionPrioritise issues that impact customer experience and work with the relevant stakeholders to find solutionsRequirements:Detail orientation - Being the person who sees the missing piece of the puzzle where others cannotStrong experience of multi car transporters and their capabilities is a big plusExperience of working in a high volume, fast paced and dynamic environmentProven ability to analyse data and interpret the information effectively to continuously improve performanceAble to work with Google applications (doc, sheet) and able to navigate Google sheets and documents and comfortable with formulasActively support the team by having a positive 'Customer 1st' approach and going above and beyond the call of duty to wow our customersMaintain a 'solution mindset' - work with internal customers to identify opportunities for improvementPositive and enthusiastic team player - teamwork makes the dream workBe prepared to undergo a police and background checkBenefits:Competitive salary package and exceptional employee benefits!!Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy carsAmazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage#J-18808-Ljbffr