We believe transformation doesn't happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.
At Orbus Software, we help some of the world's most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.
With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.
Professional Services at Orbus is where customer ambition turns into execution. Working hands-on with customers across APAC, the team designs, implements, and enables OrbusInfinity solutions that reflect real business complexity and transformation goals. Partnering closely with Customer Success, Product, and Engineering, Professional Services ensures customers are set up for long-term success from initial onboarding through advanced initiatives.
The Opportunity
As a Professional Services Consultant in APAC, you will deliver consulting and implementation services for both new and existing customers across the region. Based ideally in Sydney and reporting to the Head of Customer Operations (APAC), you will play a key role in onboarding customers and helping them realize value quickly from OrbusInfinity.
This is a delivery-led consulting role. You will work closely with customer project teams to understand use cases, gather requirements, and design practical solutions aligned to customer objectives. Through hands-on configuration, training, and advisory support, you will guide customers through their Enterprise Architecture journey and support adoption across the full solution lifecycle.
You will operate with a high degree of autonomy while collaborating closely with Customer Success Managers, Account Managers, and internal specialists to ensure a consistent and positive customer experience. Travel across the APAC region is expected as part of customer delivery.
What You Will Do
Solution Design and Delivery
Support customer onboarding and implementation engagements from discovery through go-live
Configure and optimize Orbus products and solutions to meet customer requirements
Test solutions and produce functional documentation to support handover and ongoing use
Consulting and Advisory
Understand customer use cases and business objectives through effective discovery and questioning
Advise customers on how to best apply Orbus services and solutions to achieve their goals
Act as a trusted advisor to customer stakeholders throughout the engagement lifecycle
Training and Enablement
Design and deliver customer training sessions and tailored learning materials
Evaluate and apply blended learning approaches to support effective knowledge transfer
Enable customer teams to confidently adopt and extend their use of the platform
Workshops and Customer Engagement
Lead workshops and consultancy sessions across onboarding and ongoing initiatives
Apply Orbus best practices to drive adoption and sustained value
Collaborate with Customer Success and Account Management to support satisfaction and retention
Cross-Functional Collaboration and Feedback
Deliver presentations and demonstrations of Orbus solutions to senior technical stakeholders, including CIOs and CTOs
Work with internal specialists and Professional Services colleagues to capture best practices and lessons learned
Advocate for customer needs and provide actionable feedback to Product to inform enhancements
What You Will Bring
Experience in a Professional Services, consulting, or customer-facing delivery role, ideally within a software-driven environment
Strong interpersonal and communication skills, with the ability to influence and build trust
A consultative mindset with the initiative to identify problems and propose practical solutions
Ability to clearly articulate and demonstrate value to customers through services engagements
Attention to detail and the ability to absorb technical information and communicate it clearly to varied audiences
Experience supporting Enterprise Architecture initiatives and working with EA platforms is preferred
Experience collaborating with Sales Leads, Project Managers, and Customer Success teams to deliver cohesive customer journeys
Fluency in English
Willingness to travel up to 50 percent as part of onsite consulting engagements
Why Orbus
Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.
In 2025, we were named a Leader in the Gartner Magic Quadrant for Enterprise Architecture Tools.
If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.
Perks & Benefits
We believe great people do their best work when they're supported, trusted, and treated like adults.
Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.
Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.
Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.
Flexibility that works: Our hybrid model gives you the best of both worlds. You'll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.
Support for every life stage: Whether you're raising a family, caring for a loved one, or planning what's next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.
We don't believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.