Description As a Virtual Home Finance Manager, you will be part of a dynamic team of Bankers and Home Finance Managers who connect with customers through digital channels like video calls—making financial support more accessible than ever. It’s fast, secure, and powered by cutting-edge technology. You'll be at the forefront of delivering exceptional service, helping customers who may not have access to a local branch or prefer the convenience of remote support. Along the way, you'll build meaningful relationships and make a real difference in their financial journey. What do I need? Proven home lending experience with a strong understanding of how to support customers through their home ownership journey Expert knowledge of mortgage products and services, with the ability to confidently guide customers through options and solutions. Strong relationship-building skills, with a natural ability to connect quickly and earn trust with a diverse range of customers. End-to-end mortgage sales and service capability, from initial consultation through to settlement and beyond. Flexibility to work extended trading hours when needed, ensuring customers receive support when it matters most. Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .