This is a Food and Beverage Supervisor | Full Time | Julio's Italian Restaurant | Holiday Inn West Perth role with IHG Hotels & Resorts based in Perth, WA, AU IHG Hotels & Resorts Role Seniority - mid level More about the Food and Beverage Supervisor | Full Time | Julio's Italian Restaurant | Holiday Inn West Perth role at IHG Hotels & Resorts Located inside Holiday Inn West Perth, Julio’s Italian Restaurant is set in the beautifully restored 1902 Walsh Family residence. Known for its boutique coffee, à la carte breakfast, relaxed lunches, and vibrant evening atmosphere, Julio’s is a destination in its own right. We’re proud to be: Australian Good Food Guide Reader’s Choice Award (2024) – Julio’s Winner – 2024 AHA WA Mid-Range Accommodation Award Silver – 2025 WA Tourism Awards (4–4.5 Star Deluxe Accommodation) The Role We’re seeking a passionate and hands-on Restaurant Supervisor to support day-to-day service across Julio’s, Room Service, and Events. Reporting to the Restaurant Manager, you’ll lead a small front-of-house team, oversee service operations, and help deliver exceptional guest experiences every time. What You’ll Do Supervise service periods and guide the FOH team during breakfast, lunch, dinner, and events Set the tone for great service with energy, professionalism, and a strong floor presence Work closely with the kitchen team, Restaurant Manager, Assistant Venue Manger and Julio's team to maintain smooth communication Assist with people development; check in conversations and annual performance reviews Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Promote daily specials and upsell with genuine enthusiasm Ensure compliance with company policies, cash handling procedures, health, safety, and sanitation regulations, including food handling and responsible service of alcohol standards. Assisting with rostering colleagues in accordance with business forecasts and requirements, managing labor costs, and optimising shift efficiency. What We Need From You Experience in a restaurant or hotel F&B environment with supervisory experience Responsible Service of Alcohol (RSA) and Approved Manager licence (WA) Food Safety Certificate Engaging interpersonal and excellent communication skills Strong organisational and multitasking abilities, with attention to detail Planning in advance, ability to adapt and embrace unexpected operational situation changes Exceptional customer service skills and a proactive approach to problem-solving Available to work a rotational roster that includes early mornings, afternoons, late evenings, weekends and public holidays are all part of the job. Proficient in point-of-sale Infosys and Opera. Microsoft Office suite. Full unlimited Australian working rights (Sponsorship is not available) Why join us? Supportive, friendly leadership team Free staff meal while on shift Employee accommodation & dining discounts across 6,000 IHG hotels worldwide Flexible roster and consistent hours (for part-time or full-time team members) Retail and lifestyle discounts through IHG’s global platform Career growth within the IHG family and so much more! Ready to lead service at one of Perth’s favourite Italian restaurants? Apply now and be part of the team at Julio’s and Holiday Inn West Perth, where warm hospitality and career opportunity go hand in hand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the IHG Hotels & Resorts team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Supervising service periods ✨ Setting the service tone Responding to guest feedback Key Strengths Supervisory experience Responsible Service of Alcohol (RSA) Food Safety Certificate Point-of-sale proficiency Customer service skills Organisational skills A Final Note: This is a role with IHG Hotels & Resorts not with Hatch.