Delightful Guest Services Specialist
Welcome and assist guests with arrivals, departures, and office orientations. Provide a seamless experience by offering timely assistance and guidance.
* Issue access cards to visitors while ensuring compliance with security protocols.
* Engage visitors and employees in a professional and helpful manner.
* Provide courteous escort services for VIP visitors to executive levels.
* Serve as a central point of contact for campus information and wayfinding.
Monitor and maintain the lobby to ensure a clean and organized environment. Assist in planning and executing service initiatives that enhance the workplace experience.
Identify and escalate potential risks to ensure operational continuity. Support the triage of service tickets through appropriate systems. Perform various administrative tasks to guarantee excellent customer satisfaction.
Key Requirements:
* Experience in customer service, security, hospitality, or workplace services.
* Excellent communication skills and strong interpersonal skills with the ability to engage with diverse stakeholders.
* Flexible and positive attitude with ability to multitask and prioritise.
* Customer-centric mindset with attention to detail.
* Desirable qualifications include tertiary qualifications in hospitality, facilities management, or related fields.
Join Our Team to:
* Develop your strengths and enjoy a fulfilling career full of varied experiences.
* Enjoy an entrepreneurial, inclusive culture where the best inspire the best.
* Shape a better world by joining a team that values diversity and equality.