You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
* To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring
prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable
customer deals.
* To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business
Development teams, including pricing decisions.
* To monitor competition by gathering current marketplace information on pricing + products.
* To report customer feedback to the CCL team, supporting resolutions as required.
* To align with CCL colleagues when onboarding new customers.
* To maintain + update the most relevant customer information in internal systems.
* To regularly review customer portfolios with the CCL Managers + team.
* To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in
close collaboration with the CCL.
Your Skills and Experiences
* Minimum 2-3 years work experience in sales, particularly in the freight forwarding industry.
* Candidates who have experience in VinLog.
* Strong customer service skills to build and maintain client relationships.
* Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
* Ability to work well within a team and support colleagues as needed.
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. #J-18808-Ljbffr