Overview
Customer Service Administrator role at Design & Build Recruitment. This project homes builder has a 30+ year industry presence and builds around 300 new homes per year. Join a tight-knit team in the Norwest Sydney area.
The role is to provide impeccable customer service to all new and existing clients and act as the first point of contact for potential clients, offering advice on building queries and directing them to the relevant sales contact. You will manage your own portfolio of clients through the building process, supporting them from inquiry through to/or throughout construction.
Responsibilities
* Manage customer relations and communications regarding progress and delivery of the home building agreement
* Handle internal and external stakeholder inquiries
* Complete pre-planning inspection forms
* Complete building permits and submissions
* Communicate with developers and local councils
* Negotiate and manage any approval application questions
* Maintain the database and record progress on applications
* Plan and participate in consultative meetings, walking through final construction contracts and plans
Qualifications
* 2+ years minimum experience in the residential construction sector in a similar role is preferred
* Strong understanding of permits and approvals
* Ability to multi-task and prioritise a changing workload
* Strong IT skills including MS Office and the ability to learn new systems quickly
* Strong English skills, written and verbal
Remuneration & Benefits
* Remuneration package up to $85k + superannuation
* Beautiful offices and collaborative team environment
* Career progression and training support
* Onsite parking available
For questions about this role or other opportunities with D&B and our clients, please contact Rebecca Rollison at rrollison@designandbuild.com.au or click apply. Your application will be treated as confidential.
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