Dispute Resolution Professional
This is a unique opportunity for an experienced senior insurance professional to join our highly supportive and dynamic customer relations team.
You will manage a portfolio of complaints in accordance with our complaints management processes, identifying root causes of complaints and opportunities for improvement that would lead to better customer outcomes.
Assessing, investigating, and critically analysing policies, legislation, and expert evidence will be key aspects of your role.
As the final decision maker, you will engage with internal and external stakeholders to manage complaint resolution requirements and outcomes, encompassing organisational, code of practice, legislative, and scheme requirements.
We are looking for someone with extensive experience within the same or a similar technical role, who can bring their knowledge and passion for customer relations and dispute resolution.
The ideal candidate will possess a strong insurance or legal background, with a solid understanding of risk, compliance, and policy.
Previous external dispute resolution experience is essential, along with the ability to problem-solve and build strong relationships with customers and stakeholders.
Strong written and verbal communication skills, including great negotiation skills, are also required.
Excellent time management skills, ability to work under pressure, and high levels of empathy are necessary.
We offer a range of benefits to help provide holistic support for your work life, including 'Hybrid Working', free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice.