Team member (booking line)

Team Member (booking line)Department: Financial SolutionsEmployment Type: FlexibleLocation: MelbourneReporting To: Louise WacannoCompensation: $35.86 / hourDescriptionThe booking line team member plays a crucial role in managing settlement bookings and customer inquiries. They ensure smooth operations for settlement bookings and handle incoming customer queries. They act as the bridge between customers and the business by managing reservations, providing vital information, and resolving concerns. The role requires excellent precision, communication skills, and adaptability to keep operations running efficiently.Key ResponsibilitiesHandling inbound calls: Assisting customers with inquiries and support requests.Providing settlement information: Ensuring customers receive accurate details.Resolving customer issues: Addressing concerns efficiently and escalating when necessary.Following communication scripts: Ensuring consistency in responses.Meeting performance targets: Achieving service level agreements with bank clients.Collaborating with team members and other departments.Delivering results and meeting customer expectations.Adapting and responding to change.Open to learning new skills outside the home team.Skills, Knowledge & ExpertiseCommunication: Clear and professional interaction with customers and vendors.Organization: Managing multiple bookings and schedules efficiently.Problem-solving: Handling last-minute changes or customer concerns.Attention to detail: Ensuring accuracy in reservations and contracts.Technical proficiency: Proficient with Microsoft Office.
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