Overview
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Schneider Electric's Digital Buildings Business creates integrated, multi-layered solutions combining building services & intelligent automated systems. Our solutions enable owners, end users and custodians (such as commercial buildings, hospitals and data centers) to intelligently monitor, meter and control the attributes of their assets in real time, reducing consumption and improving reliability and quality.
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The Opportunity
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Based in Sydney, this role offers an opportunity to join Schneider's team in the capacity of Service Delivery Manager. Reporting to the Regional Services Manager, you will build upon the branch reputation for excellent customer service and satisfaction. You will lead a team of service technicians, engineers and other specialists with application knowledge in areas such as HVAC, controls, energy monitoring, management and efficiency, networking, security, cyber security and systems integration.
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Your Key Responsibilities
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• Delivering high-quality service & maintenance through your team, focusing on client relationships and service delivery excellence.
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• Supporting the development and progression of all people within your team.
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• Maintaining strong relationships with key customers to drive recurring work - maintenance, callouts, field quotes & service management works.
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• Maintaining high levels of communication with staff to foster loyalty and retention while ensuring safe work practices compliance / safety, and performance.
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• Ensuring maintenance schedules in place for contracted sites are completed and closed within the allocated month.
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• Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
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• Managing and delivering on service operations' key metrics including utilization, maintenance commitment and net promoter score.
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• Working closely with the team of service engineers to provide technical advice and support.