Service Coordinator – Support At Home (12-month max term, full-time)
Location: Abbotsford, VIC (hybrid – 3 days WFH)
We're offering a full-time, max term role (12 months) for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.
About Us
An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's quality of life each and every day. You can be part of it.
As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.
About the Role
As a Service Coordinator in our Support At Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You'll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.
In this role, you will:
* Be the first point of contact for clients, helping them access services and navigate care options.
* Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
* Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
* Build strong client relationships, tailoring solutions to meet individual needs.
* Collaborate with care managers and service providers to achieve the best possible outcomes.
Location
Abbotsford, VIC (hybrid – 3 days WFH)
About You
You are proactive, organised, and thrive in a fast-paced environment. You have strong interpersonal skills, a client-first mindset, and a proven ability to manage competing priorities with professionalism.
To succeed, you'll bring:
* Experience in customer service, administration, or coordination.
* Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure.
* Strong communication, organisation, and time management skills.
* Proficiency with Microsoft Office (and comfort learning new systems).
* A background in Support at Home, health, or community services (advantageous but not essential).
* A qualification or formal training in Customer Service, Business Administration or equivalent; OR
* At least 3 years' experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.
Requirements: Full Australian working rights, current Police Check and Working With Children Check (we can arrange police checks for successful candidates). The process also includes a psychometric assessment.
What's in it for You?
At Care Connect, we value and support our people. You'll enjoy:
* Competitive salary
* Salary packaging benefits to increase your take-home pay
* 5 weeks annual leave + ADO option
* Flexible working environment that supports work/life balance
* A caring and supportive team culture
* Ongoing training and development to support your career progression
* Access to an Employee Assistance Program, discounted health insurance and wellbeing products
Equal Opportunity Employer
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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